WE SHIP USING USPS FIRST CLASS MAIL. YOUR ORDER WILL ARRIVE IN ENVELOPE THAT CAN FIT IN YOUR MAILBOX. IT MAY NOT BE LEFT ON YOUR DOORSTEP AS YOU MAY HAVE EXPECTED. 

USPS WILL SOMETIMES PRE-SCAN PACKAGES, OR MIS-SCAN THEM, AND THEY SAY “DELIVERED” WHEN IN ACTUALITY, THEY HAVE NOT. GOOD NEWS IS THAT 99% OF THE TIME THEY DO SHOW UP ONE OR TWO DAYS LATER. YOU MAY ALSO WANT TO CHECK WITH YOUR SURROUNDING NEIGHBORS TO MAKE SURE IT DIDN’T GET DELIVERED TO THEIR ADDRESS INSTEAD. THE POSTAL SERVICE HAS BEEN KNOWN TO DO THAT IN THE PAST.

NO MATTER WHAT, WE WILL MAKE SURE YOU GET YOUR STUFF. IF YOU ARE UNABLE TO LOCATE IT, PLEASE EMAIL US ATcontact@dhabii.comWITH YOUR NAME AND ORDER # AND WE WILL WORK ON GETTING YOU A REPLACEMENT ORDER OUT ASAP! 

AS LONG AS THE ORDER HAS NOT BEEN SHIPPED, WE CAN CANCEL AND REFUND THE ORDER. 

ONCE THE ORDER HAS BEEN PLACED, YOU SHOULD RECEIVE AN CONFORMATION EMAIL. IF NOT, PLEASE CHECK YOUR JUNK MAIL FIRST BEFORE CONTACTING US. 

IF YOU HAVE NO LUCK IN FINDING IT, PLEASE EMAIL US WITH YOUR FIRST AND LAST NAME ON THE ORDER AT contact@dhabii.com

YES, AS LONG AS WE HAVEN'T SHIPPED THE ORDER WE CAN UPDATE THE SHIPPING ADDRESS. 

ON OCCASION, WE MAY OFFER DISCOUNTS FOR NEW USERS. SIGN UP FOR OUR EMAIL LIST FOR EXCLUSIVE ACCESS TO DISCOUNTS AND OFFERS.