Return & Exchange Policy
What is the return policy?
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF OUR PRODUCTS.
VIEW YOUR ORDER DETAILS TO REQUEST A RETURN AND GET YOUR PREPAID SHIPPING LABEL. PLEASE SHIP THE ORDER BACK WITH YOUR ORIGINAL INVOICE. WE WILL PROCESS THE RETURN (MINUS THE PREPAID RETURN SHIPPING LABEL) WITHIN 2 BUSINESS DAYS.
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT contact@dhabii.com WE WILL WORK WITH YOU.
IF YOU HAVE ANY SIZE QUESTIONS, YOU CAN ALWAYS REACH OUT TO OUR CUSTOMER SERVICE TEAM FOR GUIDANCE AT contact@dhabii.com
Return
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF OUR PRODUCTS.
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT EMAIL contact@dhabii.com WE WILL WORK WITH YOU.
FOR RETURNS, PLEASE INCLUDE YOUR INVOICE AND PRODUCT IN NEW CONDITION WITHIN 30 DAYS FOR A RETURN. THERE WILL BE A RETURN STAMP DEDUCTION FROM YOUR FINAL REFUND.
WE CAN ACCEPT EXCHANGES ON ALL ITEMS THAT ARE IN NEW, UNUSED CONDITION. IF YOU ARE IN NEED OF A DIFFERENT SIZE, COLOR, OR ITEM, SIMPLY FOLLOW OUR RETURNS PROCESS, FOR THE ITEM/ITEMS YOU NO LONGER WANT, AND PLACE A NEW ORDER FOR THE ITEM/ITEMS YOU DO WANT.
***(AT THIS TIME WE CAN ONLY PROVIDE RETURN STAMPS FOR DOMESTIC ORDERS. ALL INTERNATIONAL ORDERS, U.S. TERRITORIES OR APO/FPO/DPO WILL NEED TO SHIP THE ORDER BACK TO US)
SHIP TO:
‘’Dhabii"
666 Dulles Park CT. Herndon, VA 20170.
IF YOU RECEIVED A GIFT AND WANT TO EXCHANGE IT, PLEASE EMAIL US AT contact@dhabii.com AND WE CAN HELP YOU OUT.
Do I have to pay to return an item?
FOR DOMESTIC ORDERS WE WILL PROVIDE YOU WITH A RETURN STAMP THAT WILL BE GENERATED THROUGH OUR RETURNS PORTAL. ONCE WE HAVE RECEIVED THE ITEM BACK WE WILL ISSUE A FULL REFUND MINUS THE RETURN SHIPPING. FOR INTERNATIONAL SHIPMENTS WE DO NOT REFUND THE DUTIES/TAXES.
****(At This Time We Can Only Provide Return Stamps For Domestic Orders. All International Orders, U.S. Territories Or APO/FPO/DPO Will Need To Provide Your Own Return Label) For Returns, Please Include Your Invoice And Product In New Condition Within 30 Days For A Return.
ONCE YOUR RETURN HAS BEEN SHIPPED BACK TO US, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE RETURN TO BE PROCESSED AT OUR DISTRIBUTION CENTER.
IF YOU CHOOSE TO RETURN FOR A FULL REFUND, YOU CAN EXPECT THE REFUND TO HIT YOUR BANK OR CREDIT CARD ACCOUNT WITHIN 3—5 BUSINESS DAYS AFTER THE RETURN HAS BEEN PROCESSED, BUT PROCESSING CREDIT IS SUBJECT TO YOUR BANK.
YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.
What should I do if I get a damaged or defective item?
WE STAND BY OUR PRODUCTS 100% AND WILL REPLACE ANY DAMAGED OR DEFECTIVE PRODUCT ASAP! EVEN IF IT HAPPENS A WEEK OR SEVERAL MONTHS LATER, WE WILL ALWAYS WORK WITH YOU.
PLEASE SEND AN EMAIL TO RETURNS AT contact@dhabii.com IN THE BODY OF THE EMAIL PLEASE INCLUDE YOUR ORDER NUMBER, A PICTURE OF THE DAMAGE AND A SHORT DESCRIPTION OF THE ISSUE.
SHIPPING
How much is shipping?
USA:
ALL ORDERS SHIP WITH FREE USPS FIRST CLASS MAIL SHIPPING. STANDARD SHIPPING TIME IS 3-5 DAYS. IF YOU NEED IT FASTER, WE SUGEST UPGRADING TO PRIORITY 2-3 DAY OR EXPRESS 1-2 DAY FOR AN ADDITIONAL COST.
INTERNATIONAL:
WE OFFER FREE SHIPPING WORLDWIDE ON ORDERS OF $45 OR MORE! IF THE VALUE IS BELOW THAT, WE USE USPS FIRST CLASS MAIL WHICH IS GENERALLY AROUND $9-$15 DEPENDING IN YOUR COUNTRY. WE ALSO OFFER FASTER SHIPPING WITH DHL THAT IS A QUICK AND DEPENDABLE 2-4 DAYS AND PRIORITY OR EXPRESS AT AN ADDITIONAL COST.
*INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY AND ALL DUTY/TAXES.
ORDERS PLACED WITH ECONOMY SHIPPING WILL SHIP WITHIN 1—2 BUSINESS DAYS. PLEASE NOTE THAT ORDERS PLACED AFTER 11:00AM PST ON SATURDAY WILL SHIP ON THE FOLLOWING MONDAY (EXCLUDING MAJOR HOLIDAYS).
EXPEDITED ORDERS PLACED BY 1:00PM PST MONDAY—FRIDAY WILL BE SHIPPED THE SAME DAY.
PLEASE NOTE THAT EXPEDITED ORDERS PLACED AFTER 1:00PM PST ON A FRIDAY, SATURDAY OR SUNDAY WILL SHIP ON THE FOLLOWING MONDAY (EXCLUDING MAJOR HOLIDAYS).
ALL INTERNATIONAL ORDERS PLACED BY 11:00 AM PST WILL SHIP OUT WITHIN 1 BUSINESS DAYS.
ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
FOR ECONOMY SHIPMENTS WITHIN THE US, YOU CAN EXPECT YOUR ORDER TO ARRIVE IN 3-5 BUSINESS DAYS ONCE IT HAS SHIPPED FROM OUR DISTRIBUTION CENTER.
FOR ECONOMY SHIPMENTS OUTSIDE THE US, YOU CAN EXPECT YOUR TO ORDER TO ARRIVE IN 2-5 WEEKS. DELIVERY TIMES WILL VARY BASED ON DESTINATION COUNTRY.
ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
DHABII IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY THAT RESULT FROM FACTORS OUTSIDE OUR CONTROL SUCH AS INCLEMENT WEATHER, ACTS OF GOD, OR ANY OTHER SHIPPING-RELATED ISSUE(S).
ONCE YOUR ORDER HAS SHIPPED, WE WILL SEND A CONFIRMATION EMAIL THAT INCLUDES TRACKING INFORMATION.
YOU CAN ALSO FIND YOUR TRACKING NUMBER BY LOGGING INTO YOUR DHABII ACCOUNT.
ON THE DESKTOP, CLICK ON THE ACCOUNT TAB IN THE UPPER RIGHT CORNER AND SIGN IN. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU STRAIGHT TO YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL OPEN UP AND SHOW ALL OF THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO CLICK ON THE TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE TRACKING.
PLEASE ALLOW UP TO 24 HOURS FROM WHEN YOU RECEIVE YOUR TRACKING NUMBER FOR ACTIVITY TO UPDATE.
ONCE YOUR ORDER HAS SHIPPED, WE WILL SEND A CONFIRMATION EMAIL THAT INCLUDES TRACKING INFORMATION.
YOU CAN ALSO FIND YOUR TRACKING NUMBER BY LOGGING INTO YOUR DHABII ACCOUNT.
ON THE DESKTOP, CLICK ON THE ACCOUNT TAB IN THE UPPER RIGHT CORNER AND SIGN IN. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU STRAIGHT TO YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL OPEN UP AND SHOW ALL OF THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO CLICK ON THE TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE TRACKING.
PLEASE ALLOW UP TO 24 HOURS FROM WHEN YOU RECEIVE YOUR TRACKING NUMBER FOR ACTIVITY TO UPDATE.
WE SHIP USING USPS FIRST CLASS MAIL. YOUR ORDER WILL ARRIVE IN ENVELOPE THAT CAN FIT IN YOUR MAILBOX. IT MAY NOT BE LEFT ON YOUR DOORSTEP AS YOU MAY HAVE EXPECTED.
USPS WILL SOMETIMES PRE-SCAN PACKAGES, OR MIS-SCAN THEM, AND THEY SAY “DELIVERED” WHEN IN ACTUALITY, THEY HAVE NOT. GOOD NEWS IS THAT 99% OF THE TIME THEY DO SHOW UP ONE OR TWO DAYS LATER. YOU MAY ALSO WANT TO CHECK WITH YOUR SURROUNDING NEIGHBORS TO MAKE SURE IT DIDN’T GET DELIVERED TO THEIR ADDRESS INSTEAD. THE POSTAL SERVICE HAS BEEN KNOWN TO DO THAT IN THE PAST.
NO MATTER WHAT, WE WILL MAKE SURE YOU GET YOUR STUFF. IF YOU ARE UNABLE TO LOCATE IT, PLEASE EMAIL US ATcontact@dhabii.comWITH YOUR NAME AND ORDER # AND WE WILL WORK ON GETTING YOU A REPLACEMENT ORDER OUT ASAP!
FAQs About Shipments, Return, Refunds and Exchange/Replacement
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
WE WILL SHIP DELIVERY DUTIES UNPAID (DDU), AND DUTIES AND TAXES WILL NOT BE DISPLAYED AT CHECKOUT. ONCE THE ORDER LANDS IN THE DESTINATION COUNTRY, PAYMENT OF TAXES AND DUTIES MAY BE REQUIRED TO RELEASE THE ORDER FROM CUSTOMS.
IN ORDER TO ALLEVIATE THE POSSIBLE TAXES, WE MARK ON THE CUTOMS FORMS THE LOWEST POSSIBLE AMOUNT PAID IN ORDER TO HELP REDUCE OR AVOID THE DUTY COST ALL TOGETHER FOR YOU.
WE ARE SO SORRY, BUT IF YOU CHOOSE TO RETURN ITEMS, DHABII IS NOT RESPONSIBLE FOR REFUNDING VAT AND DUTIES
UNFORTUNATELY ,ONCE AN ORDER HAS BEEN PLACED WE ARE UNABLE TO ADD OR REMOVE AN ITEM
AS LONG AS THE ORDER HAS NOT BEEN SHIPPED, WE CAN CANCEL AND REFUND THE ORDER.
YES, AS LONG AS WE HAVEN'T SHIPPED THE ORDER WE CAN UPDATE THE SHIPPING ADDRESS
ONCE THE ORDER HAS BEEN PLACED, YOU SHOULD RECEIVE AN CONFORMATION EMAIL. IF NOT, PLEASE CHECK YOUR JUNK MAIL FIRST BEFORE CONTACTING US.
IF YOU HAVE NO LUCK IN FINDING IT, PLEASE EMAIL US WITH YOUR FIRST AND LAST NAME ON THE ORDER ATcontact@dhabii.com
AS LONG AS THE ORDER HAS NOT SHIPPED WE CAN ADJUST THE SIZE OR COLOR OF THE ITEM.
PLEASE EMAIL US RIGHT AWAY WITH YOUR REQUEST. INCLUDE YOUR ORDER #, FIRST AND LAST NAME IN THE EMAIL. CONTACT US ATcontact@dhabii.com
YES, WE ARE OPEN TO DISCOUNTED BULK PRICING, DEPENDING ON THE QUANTITY YOU ARE NEEDING. PLEASE EMAIL US ATcontact@dhabii.com
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