Return & Exchange Policy
What is the return policy?
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF
OUR PRODUCTS.
VIEW YOUR ORDER DETAILS TO REQUEST A RETURN AND
GET YOUR PREPAID SHIPPING LABEL. PLEASE SHIP THE ORDER BACK WITH YOUR ORIGINAL
INVOICE. WE WILL PROCESS THE RETURN (MINUS THE PREPAID RETURN SHIPPING LABEL)
WITHIN 2 BUSINESS DAYS.
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND
YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT DHBAIUSA@GMAIL.COM WE WILL WORK WITH YOU.
IF YOU HAVE ANY SIZE QUESTIONS, YOU CAN ALWAYS
REACH OUT TO OUR CUSTOMER SERVICE TEAM FOR GUIDANCE AT DHBAIUSA@GMAIL.COM
How do I return an item?
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF
OUR PRODUCTS.
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND
YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT DHBAIUSA@GMAIL.COM WE WILL WORK WITH YOU.
FOR RETURNS, PLEASE INCLUDE YOUR INVOICE AND
PRODUCT IN NEW CONDITION WITHIN 30 DAYS FOR A RETURN. THERE WILL BE A RETURN
STAMP DEDUCTION FROM YOUR FINAL REFUND.
Do you offer exchanges?
WE CAN ACCEPT EXCHANGES ON ALL ITEMS THAT ARE IN
NEW, UNUSED CONDITION. IF YOU ARE IN NEED OF A DIFFERENT SIZE, COLOR, OR ITEM,
SIMPLY FOLLOW OUR RETURNS PROCESS, FOR THE ITEM/ITEMS YOU NO LONGER
WANT, AND PLACE A NEW ORDER FOR THE ITEM/ITEMS YOU DO WANT.
***(AT THIS TIME WE CAN ONLY PROVIDE RETURN
STAMPS FOR DOMESTIC ORDERS. ALL INTERNATIONAL ORDERS, U.S. TERRITORIES OR
APO/FPO/DPO WILL NEED TO SHIP THE ORDER BACK TO US)
SHIP TO:
‘’Dhabi
llc
666 Dulles Park CT.
Herndon, VA 20170.
+1 (703) 867-6606
IF YOU RECEIVED A GIFT AND WANT TO EXCHANGE IT,
PLEASE EMAIL US AT DHBAIUSA@GMAIL.COM AND WE CAN HELP YOU OUT.
Do I have to pay to return an item?
FOR DOMESTIC ORDERS WE WILL PROVIDE YOU
WITH A RETURN STAMP THAT WILL BE GENERATED THROUGH OUR RETURNS PORTAL.
ONCE WE HAVE RECEIVED THE ITEM BACK WE WILL ISSUE A FULL REFUND MINUS THE
RETURN SHIPPING. FOR INTERNATIONAL SHIPMENTS WE DO NOT REFUND THE DUTIES/TAXES.
****(At This Time We Can Only Provide Return
Stamps For Domestic Orders. All International Orders, U.S. Territories Or
APO/FPO/DPO Will Need To Provide Your Own Return Label) For Returns, Please
Include Your Invoice And Product In New Condition Within 30 Days For A Return.
ONCE YOUR RETURN HAS BEEN SHIPPED BACK TO US,
PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE RETURN TO BE PROCESSED AT OUR
DISTRIBUTION CENTER.
IF YOU CHOOSE TO RETURN FOR A FULL REFUND, YOU
CAN EXPECT THE REFUND TO HIT YOUR BANK OR CREDIT CARD ACCOUNT WITHIN 3—5
BUSINESS DAYS AFTER THE RETURN HAS BEEN PROCESSED, BUT PROCESSING CREDIT IS
SUBJECT TO YOUR BANK.
YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN
HAS BEEN PROCESSED.
What should I do if I get a damaged or defective item?
WE STAND BY OUR PRODUCTS 100% AND WILL REPLACE
ANY DAMAGED OR DEFECTIVE PRODUCT ASAP! EVEN IF IT HAPPENS A WEEK OR SEVERAL
MONTHS LATER, WE WILL ALWAYS WORK WITH YOU.
PLEASE SEND AN EMAIL TO RETURNS AT DHBAIUSA@GMAIL.COM IN THE BODY OF THE EMAIL PLEASE INCLUDE YOUR ORDER NUMBER,
A PICTURE OF THE DAMAGE AND A SHORT DESCRIPTION OF THE ISSUE.