Shipping Policy

How much is shipping?

USA:

 ALL ORDERS SHIP WITH FREE USPS FIRST CLASS MAIL SHIPPING. STANDARD
SHIPPING TIME IS 3-5 DAYS. IF YOU NEED IT FASTER, WE SUGEST UPGRADING TO
PRIORITY 2-3 DAY OR EXPRESS 1-2 DAY FOR AN ADDITIONAL COST. 

INTERNATIONAL:

 WE OFFER FREE SHIPPING WORLDWIDE ON ORDERS OF $45 OR MORE!
IF THE VALUE IS BELOW THAT, WE USE USPS FIRST CLASS MAIL WHICH IS GENERALLY
AROUND $9-$15 DEPENDING IN YOUR COUNTRY. WE ALSO OFFER FASTER SHIPPING WITH DHL
THAT IS A QUICK AND DEPENDABLE 2-4 DAYS AND PRIORITY OR EXPRESS AT AN
ADDITIONAL COST.

*INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY
AND ALL DUTY/TAXES.

RS PLACED BY 1:00PM PST
MONDAY—FRIDAY WILL BE SHIPPED THE SAME DAY.

PLEASE NOTE THAT EXPEDITED ORDERS PLACED AFTER
1:00PM PST ON A FRIDAY, SATURDAY OR SUNDAY WILL SHIP ON THE FOLLOWING MONDAY
(EXCLUDING MAJOR HOLIDAYS).

ALL INTERNATIONAL ORDERS PLACED BY 11:00 AM PST
WILL SHIP OUT WITHIN 1 BUSINESS DAYS.

ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY
OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.

When will my order be shipped?

ORDERS PLACED WITH

ECONOMY SHIPPING WILL SHIP WITHIN 1—2 BUSINESS DAYS. PLEASE NOTE THAT ORDERS

PLACED AFTER 11:00AM PST ON SATURDAY WILL SHIP ON THE FOLLOWING MONDAY

(EXCLUDING MAJOR HOLIDAYS).



EXPEDITED ORDERS PLACED BY 1:00PM PST

MONDAY—FRIDAY WILL BE SHIPPED THE SAME DAY.



PLEASE NOTE THAT EXPEDITED ORDERS PLACED AFTER

1:00PM PST ON A FRIDAY, SATURDAY OR SUNDAY WILL SHIP ON THE FOLLOWING MONDAY

(EXCLUDING MAJOR HOLIDAYS).



ALL INTERNATIONAL ORDERS PLACED BY 11:00 AM PST

WILL SHIP OUT WITHIN 1 BUSINESS DAYS.



ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY

OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.

How long will it take for my order to arrive?

FOR ECONOMY SHIPMENTS

WITHIN THE US, YOU CAN EXPECT YOUR ORDER TO ARRIVE IN 3-5 BUSINESS DAYS ONCE IT

HAS SHIPPED FROM OUR DISTRIBUTION CENTER.



FOR ECONOMY SHIPMENTS OUTSIDE THE US, YOU CAN

EXPECT YOUR TO ORDER TO ARRIVE IN 2-5 WEEKS. DELIVERY TIMES WILL VARY BASED ON

DESTINATION COUNTRY.



ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY

OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.



DHABII IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING

OR DELIVERY THAT RESULT FROM FACTORS OUTSIDE OUR CONTROL SUCH AS INCLEMENT

WEATHER, ACTS OF GOD, OR ANY OTHER SHIPPING-RELATED ISSUE(S). 

ONCEOUR ORDER HAS SHIPPED,
WE WILL SEND A CONFIRMATION EMAIL THAT INCLUDES TRACKING INFORMATION.
YOU CAN ALSO FIND YOUR TRACKING NUMBER BY LOGGING
INTO YOUR DHABII  ACCOUNT.
ON THE DESKTOP, CLICK ON THE ACCOUNT TAB IN THE UPPER
RIGHT CORNER AND SIGN IN. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU STRAIGHT TO
YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL OPEN UP AND
SHOW ALL OF THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO CLICK ON THE
TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE TRACKING. 
PLEASE ALLOW UP TO 24 HOURS FROM WHEN YOU
RECEIVE YOUR TRACKING NUMBER FOR ACTIVITY TO UPDATE

How can I track my order?

ONCE YOUR ORDER HAS

SHIPPED, WE WILL SEND A CONFIRMATION EMAIL THAT INCLUDES TRACKING INFORMATION.



YOU CAN ALSO FIND YOUR TRACKING NUMBER BY

LOGGING INTO YOUR DHABII ACCOUNT.



ON THE DESKTOP, CLICK ON THE ACCOUNT TAB IN THE

UPPER RIGHT CORNER AND SIGN IN. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU

STRAIGHT TO YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL

OPEN UP AND SHOW ALL OF THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO

CLICK ON THE TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE

TRACKING. 



PLEASE ALLOW UP TO 24 HOURS FROM WHEN YOU

RECEIVE YOUR TRACKING NUMBER FOR ACTIVITY TO UPDATE.

MY ORDER IS LOST, STOLEN OR MISSING WHAT DO I DO?

WE SHIP USING USPS FIRST
CLASS MAIL. YOUR ORDER WILL ARRIVE IN ENVELOPE THAT CAN FIT IN YOUR MAILBOX. IT
MAY NOT BE LEFT ON YOUR DOORSTEP AS YOU MAY HAVE EXPECTED. 
USPS WILL SOMETIMES PRE-SCAN PACKAGES, OR
MIS-SCAN THEM, AND THEY SAY “DELIVERED” WHEN IN ACTUALITY, THEY HAVE NOT. GOOD
NEWS IS THAT 99% OF THE TIME THEY DO SHOW UP ONE OR TWO DAYS LATER. YOU MAY
ALSO
WANT TO CHECK WITH YOUR SURROUNDING NEIGHBORS TO MAKE SURE IT DIDN’T GET
DELIVERED TO THEIR ADDRESS INSTEAD. THE POSTAL SERVICE HAS BEEN KNOWN TO DO
THAT IN THE PAST.
NO MATTER WHAT, WE WILL MAKE SURE YOU GET YOUR
STUFF. IF YOU ARE UNABLE TO LOCATE IT, PLEASE EMAIL US AT dhabiusa@gmail.com
WITH YOUR NAME AND ORDER # AND WE WILL WORK ON
GETTING YOU A REPLACEMENT ORDER OUT ASAP!

DO YOU SHIP INTERNATIONALLY?

YES WE DO! WE ALSO OFFER

FREE SHIPPING ON ORDERS OVER $45

DO YOU COVER INTERNATIONAL SHIPPING DUTIES/TAXES?

WE
WILL SHIP DELIVERY
DUTIES UNPAID (DDU), AND DUTIES AND TAXES WILL NOT BE DISPLAYED AT CHECKOUT.
ONCE THE ORDER LANDS IN THE DESTINATION COUNTRY, PAYMENT OF TAXES AND DUTIES
MAY BE REQUIRED TO RELEASE THE ORDER FROM CUSTOMS. 
IN ORDER TO ALLEVIATE THE POSSIBLE TAXES,
WE MARK ON THE CUTOMS FORMS THE LOWEST POSSIBLE AMOUNT PAID IN ORDER TO HELP
REDUCE OR AVOID THE DUTY COST ALL TOGETHER FOR YOU. 

AREVAT AND DUTIES REFUNDABLE?

WE ARE SO SORRY, BUT IF

YOU CHOOSE TO RETURN ITEMS, DHABII IS NOT RESPONSIBLE FOR REFUNDING VAT AND

DUTIES

I JUST PLACED MY ORDER CAN I STILL MAKE CHANGESTO MY CART?

UNFORTUNATELY
,ONCE AN
ORDER HAS BEEN PLACED WE ARE UNABLE TO ADD OR REMOVE AN ITEM.

CAN I CANCEL MY ORDER?

AS LONG AS THE ORDER HAS
NOT BEEN SHIPPED, WE CAN CANCEL AND REFUND THE ORDER. 

CAN I UPDATE MY SHIPPING ADDRESS?

YES,
AS LONG AS WE
HAVEN'T SHIPPED THE ORDER WE CAN UPDATE THE SHIPPING ADDRESS.

I DIDN’T RECEIVE AN CONFIRMATION EMAIL?

ONCE
THE ORDER HAS BEEN
PLACED, YOU SHOULD RECEIVE AN CONFORMATION EMAIL. IF NOT, PLEASE CHECK YOUR
JUNK MAIL FIRST BEFORE CONTACTING US. 
IF YOU HAVE NO LUCK IN FINDING IT, PLEASE EMAIL
US WITH YOUR FIRST AND LAST NAME ON THE ORDER AT dhabiusa@gmail.com

I PICKED THE WRONG SIZE, CAN I CHANGE IT AFTER I ORDERED?

AS LONG AS THE ORDER HAS

NOT SHIPPED WE CAN ADJUST THE SIZE OR COLOR OF THE ITEM.

PLEASE EMAIL US RIGHT AWAY WITH YOUR REQUEST.

INCLUDE YOUR ORDER #, FIRST AND LAST NAME IN THE EMAIL. CONTACT US AT dhabiusa@gmail.com

DO YOU OFFER A FIRST-TIME CUSTOMER DISCOUNTS?

ON OCCASION, WE MAY OFFER

DISCOUNTS FOR NEW USERS. SIGN UP FOR OUR EMAIL LIST FOR EXCLUSIVE ACCESS TO

DISCOUNTS AND OFFERS.

DO YOU OFFER DISCOUNTS ON LARGE ORDERS?

YES, WE ARE OPEN TO

DISCOUNTED BULK PRICING, DEPENDING ON THE QUANTITY YOU ARE NEEDING. PLEASE

EMAIL US AT dhabiusa@gmail.com